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Platform UpdatesJuly 26, 2026·1 min read
Support Tickets V2: Platform Context, Bug Dates, and Attachments
Richer support tickets with platform area selection, bug date fields, file attachments, and responsive modal layout across all screen sizes.
B
Bizzi Team
Product & Engineering
Effective support starts with context. We extended the support ticket system with platform area selection, bug date fields, file attachments, and a polished modal layout that works on every screen size.
What shipped
- ✓Platform area field for routing tickets to the right team
- ✓Bug date capture for reproducibility
- ✓File attachment support in support tickets
- ✓Responsive support ticket modal layout on all screen sizes
- ✓Modal footer clipping and mobile bottom padding fixes
Context before conversation
When a user reports a gallery watermark issue, knowing the platform area and when the bug appeared cuts triage time dramatically. Attachments mean screenshots and screen recordings arrive with the ticket — not in a follow-up email.